Terms of Service

1. Services

Nuvex Pathway provides web design, web development, brand identity, template design, and related digital services. The specific deliverables, timeline, and price for each engagement are confirmed in writing before work begins — either via email, invoice, or a separate project agreement.

We reserve the right to decline any project at our discretion.

2. Project Process & Client Responsibilities

A successful project depends on both parties. As a client, you agree to:

• Provide accurate business information, content, and materials in a timely manner
• Designate a primary point of contact for approvals and feedback
• Respond to requests for feedback or approval within a reasonable timeframe (typically 5 business days)
• Provide any necessary access (domain, hosting, accounts) as required for the project

Project timelines are estimates and may be affected by delays in client-provided materials, scope changes, or factors outside our control.

3. Pricing & Payment

Deposits & invoicing

Most projects require a deposit (typically 50%) before work begins. The remaining balance is due upon project completion and before final files or site access are transferred. Payment terms are confirmed in writing for each project.

Late payments

Invoices not paid within 14 days of the due date may result in work being paused until payment is received. We reserve the right to charge a late fee of 1.5% per month on overdue balances.

Refunds

Deposits are non-refundable once work has begun. If a project is cancelled by the client after work has started, any work completed up to the cancellation point will be invoiced at our standard hourly rate, not to exceed the total project price. If cancellation occurs before any work begins, the deposit may be refunded at our discretion.

4. Revisions & Scope

Each project includes a reasonable number of revision rounds as agreed at the outset. Revisions are defined as modifications to the existing agreed scope — not new features, new pages, or changes to the fundamental direction of the project.

Requests that fall outside the agreed scope will be quoted separately and may extend the timeline. We will always communicate this clearly before proceeding.

5. Intellectual Property

Your content

You retain ownership of all content, images, logos, and materials you provide to us. You represent that you have the right to use and share any materials you provide.

Final deliverables

Upon receipt of full payment, ownership of the final website and custom design files transfers to you. This includes HTML/CSS/JS files, custom graphics, and other project deliverables.

Third-party assets

Some projects may use fonts, stock imagery, icons, or plugins that are licensed from third parties. We will disclose any such assets and their license terms. Ongoing costs for licensed assets (such as font subscriptions or plugin renewals) are the client's responsibility after handoff.

Portfolio rights

Unless you request otherwise in writing, we reserve the right to display completed work in our portfolio and marketing materials. For Founding Client builds, portfolio display is explicitly part of the agreement.

6. Warranties & Representations

We warrant that our work will be delivered with professional skill and care. However, we do not guarantee specific business outcomes such as traffic levels, search rankings, or conversion rates — these depend on many factors beyond the design of your website.

We do not warrant that the website will be free of bugs in all environments, browsers, or devices, though we will make reasonable efforts to ensure cross-browser and cross-device compatibility as agreed in the project scope.

7. Limitation of Liability

To the fullest extent permitted by law, Nuvex Pathway's total liability for any claim arising from or related to a project shall not exceed the total amount paid by the client for that specific project.

We are not liable for indirect, incidental, special, or consequential damages — including lost revenue, lost data, or business interruption — even if we have been advised of the possibility of such damages.

8. Website Use

By visiting nuvexpathway.com, you agree not to:

• Attempt to gain unauthorized access to any part of the website or its infrastructure
• Use automated tools to scrape, copy, or harvest content
• Use the website for any unlawful purpose

We reserve the right to terminate access to the website for users who violate these terms.

9. Governing Law

These Terms are governed by the laws of the State of Louisiana, United States. Any disputes arising from these terms or our services will be resolved in the courts of Louisiana, and you consent to jurisdiction in that venue.

10. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date. For active client projects, changes to terms do not apply retroactively without mutual written agreement.

11. Contact

Questions about these Terms? Reach out directly:

• Name: Jacob Holman
• Business: Nuvex Pathway
• Location: Louisiana, USA
• Email: jacob@nuvexpathway.com
• Phone: (318) 349-2771